Crash rate down 90 percent, 99 percent uptime, and maintenance costs cut in half - without a day of disruption for members.

Train With Cass is a subscription fitness app founded by Cass Olholm, a Brisbane-based qualified nutritionist, head coach and qualified pre and post natal trainer. It delivers structured training programs built around progression rather than appearance. PixelForce rescued and stabilised the original app after it was built by another developer, taking the crash rate down 90 percent, reaching 99 percent uptime and cutting maintenance costs 50 percent.

An app rescue is taking over a live product that is failing, from the team that built it, and making it stable without taking it offline. It is a different discipline from building new software: the constraints are an unfamiliar codebase, real users mid-session, and a history of attempted fixes. PixelForce runs a rescue as audit first, instrumentation second, root-cause repair third, and only then a recommendation about the product's future.

You stop repairing and start measuring. Crashes that return after being fixed usually indicate a cause that was never identified, not a run of unrelated defects. On Train With Cass, PixelForce instrumented crash reporting and logging before touching the code, which resolved a long list of apparently unrelated failures into a small number of recurring sources. Those components were refactored at the source, and the crash rate came down 90 percent.

Yes, and it is a managed project rather than a file transfer. PixelForce inventories the codebase, infrastructure and accounts, documents the system in writing while doing so, and then moves ownership in a controlled sequence rather than a single cutover. On Train With Cass the handover happened while members were actively training in the app, and the transition was invisible to them.

A rescue begins with an audit, because nobody can responsibly quote a repair on a codebase they have not read. At PixelForce, Phase 1 Scoping and Design runs $35,000 to $65,000 and covers the audit and the plan that comes out of it. Where the work extends into a rebuild, Phase 2 Development, QA and Release typically ranges between $100,000 and $350,000. Stabilising an existing app usually costs far less than rebuilding it, which is exactly why the audit comes first.

On evidence, not instinct. The audit separates problems that can be fixed in place from problems that are consequences of the original architecture and will keep returning whatever you do to the surface. On Train With Cass, stabilisation cut maintenance costs 50 percent and made the app predictable, and the same audit showed that the remaining ceiling was structural. That evidence is what justified a later rebuild, rather than a rebuild being assumed at the start.

Stability has to be maintained or it decays again. PixelForce offers Phase 3 Post Launch Support as a warranty, monitoring and support arrangement from $4,000 per month, or as a full product retainer from Steady at $10,000 to Momentum at $50,000 per four-week cycle for clients who want continuous development. For a rescued platform, monitoring matters more than usual, because the instrumentation put in during the rescue is what keeps the next problem from becoming a surprise.